Return & Refund Policy

Last updated: July 20, 2026

At SideWalker, we want you to shop with confidence. This Return & Refund Policy explains your rights and our return procedures in accordance with applicable EU and Danish consumer laws.

1. Right of Withdrawal (EU & Denmark)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, you must notify us within the 14-day withdrawal period by contacting:

Email: [your@email.com]

Once you have notified us, you have an additional 14 days to return the item.

2. Return Conditions

To qualify for a refund, returned items must:

• Be unworn and unused.
• Be in their original condition.
• Include all original tags and labels attached.
• Be returned in the original packaging where reasonably possible.
• Be free from stains, odors, pet hair, makeup, deodorant marks, perfume, smoke, washing, alterations, or damage caused after delivery.

We reserve the right to reduce the refund if the item's value has been diminished due to handling beyond what is necessary to inspect its nature, characteristics, and functioning, as permitted under EU consumer law.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

• Custom-made or personalized products.
  
• Products that have been damaged due to misuse or improper care.

4. Return Shipping

The customer is responsible for return shipping costs.

We recommend using a tracked shipping service. We are not responsible for returns lost during transit.

5. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed to the original payment method.
• Refunds will be issued within 14 days after we receive the returned goods or receive proof that they have been shipped back, whichever occurs first.

Original standard delivery charges will be refunded where required by law if you exercise your statutory right of withdrawal. Additional delivery costs resulting from choosing a premium shipping option are not refundable.

6. Exchanges

We do not offer direct exchanges.

If you would like a different size or color, please return your item for a refund (where eligible) and place a new order.

7. Faulty or Incorrect Items

If you receive:

• a defective product,
• an incorrect item, or
• an item damaged during transit,

please contact us within a reasonable time after discovering the issue and include:

• your order number,
• a description of the problem,
• clear photographs where applicable.

If your claim is accepted, we will provide an appropriate remedy in accordance with applicable consumer law, including repair, replacement, price reduction, or refund where required.

8. Return Address

Returns should only be sent to the address provided by our customer support after your return request has been approved.

Items returned without prior contact may experience delays in processing.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your payment provider.
• Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

10. Contact

For all return requests, please contact:

Email: noahkc50@gmail.com
Number: 45+ 50 434 121